Privacy Policy for Prone Skin

At Prone Skin, we understand the sensitivity of your journey — whether you’re caring for a little one with eczema or managing your own skin challenges. Your trust means everything to us. When you share your story or shop with us, we are committed to protecting your privacy every step of the way.

We’d love to collaborate and help amplify your story so others don’t feel alone in their journey. If you’re interested, please leave your contact information, and we’ll reach out with next steps. Below is a detailed explanation of how we collect, use, and protect your information.

 

Prone Skin ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visitwww.proneskin.ca(the "Site"), make a purchase, or interact with our services. By using the Site, you consent to the practices described herein.

1. Information We Collect

Personal Information

When you make a purchase or create an account, we collect:

• Identifiers: Name, email address, shipping/billing address, phone number.
• Payment Details: Credit card information (processed securely via third parties; we do not store full payment data).
• Transactional Data: Order history, product preferences, and customer service interactions.

Automatically Collected Information

• Device/Usage Data: IP address, browser type, operating system, pages viewed, and referral URLs (via cookies and similar technologies).
• Cookies: We use cookies to enhance Site functionality and analyze trends. You can manage cookie preferences via your browser settings.

Marketing Communications

With your consent, we may send promotional emails or SMS messages. You may opt out at any time (see Section 2).

 

2. Consent & Withdrawal

 

Obtaining Consent

• Transactional Purposes: By providing personal information during checkout, you consent to its use to fulfill your order.
• Marketing Purposes: We will seek explicit consent (e.g., opt-in checkboxes) for newsletters or SMS campaigns.

Withdrawing Consent

• Email/SMS Opt-Out: Unsubscribe via the link in emails or reply STOP to SMS.
• General Requests: Contact us atinfo@proneskin.ca. We will process requests within 10 business days.

3. Disclosure of Information

We may share your information:

• Service Providers: Payment processors (Stripe, PayPal, Apple Pay), shipping carriers, and IT/analytics vendors.
• Legal Compliance: To comply with laws, court orders, or protect our rights.
• Business Transfers: In mergers, acquisitions, or asset sales (you will be notified via email/Site notice).

We do not sell your personal information.

4. Data Security

• Encryption: Payment data is encrypted using SSL/TLS and AES-256.
• PCI-DSS Compliance: We adhere to Payment Card Industry Data Security Standards.
• Access Controls: Regular audits and employee training to prevent unauthorized access.

While we implement robust safeguards, no internet transmission is 100% secure.

5. Third-Party Services

• Payment Processors: Review their policies:
  • Stripe
  • PayPal
  • Apple Pay
• External Links: This Policy does not apply to third-party websites. Review their policies before interacting.

6. Retention & Your Rights

• Retention Period: We retain data only as long as necessary for the purposes outlined (e.g., order fulfillment, legal obligations).
• Access/Correction: Request a copy of your data or updates viainfo@proneskin.ca
• Deletion: Submit requests to the email above, subject to legal exceptions.

7. Age Restrictions

The Site is not intended for users under the age of majority in their province/territory (typically 18 or 19). If we learn a minor has provided data, we will delete it promptly.

8. Policy Updates

We may update this Policy to reflect legal or operational changes. The revised version will be posted here with a new "Last Updated" date. Material changes (e.g., expanded data uses) will be communicated via email or Site notifications.

Mobile Terms (SMS)

• Message Frequency: Recurring texts for promotions, order updates, or surveys (frequency varies; typically 1–4/month).
• Carriers Not Liable: Delays or delivery issues are not our responsibility.
• Support: Reply HELP for assistance or STOP to opt out.

Contact Us

For questions, data requests, or complaints:
Email:info@proneskin.ca